Official Warranty Policy

• Standard Global Warranty: 1-3 years worldwide warranty for all SPAEXI products (3 years for core components, 1 year for accessories). Free maintenance, parts replacement or whole-machine replacement for non-artificial failures within the warranty period.

• Optional extended warranty service (up to 5 years) to lower customers’ long-term operation and maintenance costs.

• Authorized service outlets are distributed in Southeast Asia, Europe, North America and other mainstream markets to realize localized after-sales support.

 Multi-channel Technical Support

• Multiple service channels including global service hotline, email and official work group with 2-hour initial response for all after-sales tickets.

• Solve software failures and operational problems rapidly via remote desktop and video guidance.

• Build exclusive service groups for bulk clients to realize all-team real-time docking.

 On-site Maintenance & Spare Parts Support

• Dispatch professional